Orders & Payments

About Oya

Payment Information

What forms of payment do you accept?

We accept Visa, MasterCard, PayPal and Debit Visa. For US orders, you must use PayPal to complete your purchase.

Is it safe to use my credit card on your site?

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 1-877-565-2626.

Do you allow cashier's checks or money orders?

Unfortunately, we do not accept these forms of payment, except for large orders from schools or municipalities. In this case, the check has to be received and cashed before we ship the order.

Do you charge sales tax?

We charge GST and PST tax which will be calculated based on the shipping address of the order. USA and international order will not be charged a sales tax. Shipping charges are also subject to sales taxes. The sales tax rates charged by provinces are as follow: Nova Scotia Alberta British Columbia Manitoba Ontario Quebec Saskatchewan

Order Information

How do I know for sure you received my order?

Once you place the order, you should see a screen thank you for placing your order and providing your order number. You will also be sent an order confirmation email once your order has been received.

Can I modify or cancel my order after it has been placed?

We try to process your orders as quickly as possible. To cancel or modify an order, you need first call us at 1877.565.2626 (9:30am-5:30pm, M-F) and speak with a customer representative to see if the order has not been processed already. If it has not, send an email to confirming the cancelation or changes you want made. For changes, you need to provide us the item(s) code and size, and make sure it is available and in stock. Please do not leave a message on chat or voice message asking to cancel or amend an order as we may not get these messages in time to give it to the warehouse. Warehouse is able to handle changes to sizing or changes with items with the same value or lesser. If the change results in a higher order value, a new sales order and new payment will need to be placed. Changes resulting in a lower sales order of more than $3 will be refunded. Once an order has been shipped, we can’t stop it and you will be responsible for all shipping charges even if you refuse the package or fail to pick it up.

Can I change the delivery address once the order shipped?

It may be possible to modify a shipping address after the order has left our warehouse if the order shipped with FedEx and the changes are within the same city. Canada Post unfortunately will not allow any address changes or corrections. FedEx charges $13 for address corrections. If you want to make the change, please contact us at 1.877.565.2626 and make the payment and we will contact FedEx to request the address correction. Only the shipper is authorised to make changes to the delivery address. The delivery time of your package may take a day or two longer even if the request for change is done before the package arrives to final destination. If the shipment is returned to us because of address error, or for failing to pick it up, you will still be charged the shipping charges. If you live in an apartment bloc, please make sure you provide the buzzer number.

How long does it take to process my order?

Orders generally take 1 business day for processing and may be subject to payment verification. For next day and second day delivery order should be placed by 12:00pm for same day processing. Outside Halloween, we may be able to accommodate processing after the 12:00pm cut-off. Please contact customer service and they will advice you. If the billing address does not correspond to the billing address of the credit card your order may incur delay for payment verification.

Tracking and Delivery

How do track my order?

Once an order has shipped out, we will send you a cash sales email with the tracking number for your package. Simply click on the link and it will take you to Fedex or Canada Post website where the order can be tracked.

What happens if I changed my mind and refused my order or is undeliverable?

When a package is refused or undeliverable, the shipping company will charge us for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs. If you would like to have your package re-shipped, please contact customer service to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs and a 10% restocking fee will be deducted from your refund to cover the cost of processing your order.

What if the item I want is Out of Stock?

You can sign up using the fields on the product page to be notified if an Out of Stock item comes back in stock.

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