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WE ARE CANADIAN: All our inventory is stored and shipped from Canada.
Our office and staff are in Canada, too!
We are Canadian Free shipping
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Contact Oya

We love to hear your feedback on our products and your shopping experience. If you have any inquiry or comments, THE BEST WAY TO CONTACT US is by logging online in Your Account and under the support tab Contact Support log your inquiry. A case number will be assigned to your inquiry and we endeavour to answer all logged cases in a timely manner. 

BUT BEFORE SENDING US AN E-MAIL regarding the status of your order, please be sure you have checked out the status of your order in Your Account. See also Track Your Order.
Alternatively you can e-mail us at customerservice@oyacostumes.com or by phone at 1-877-565-2626 (free call) or in the Montreal region at 514-564-2626.

Please note that we are NOT A STORE and you CANNOT buy directly from the warehouse or come and try the costumes. All orders MUST be made online. Our warehouse is located in:

Complexe Du Canal Lachine
4710 St-Ambroise, Suite 119
Montreal, QC
H4C 2C7

Here are the directions to our warehouse. Our opening hours are Monday to Friday from 9:30 am to 5:30 pm. If you live in the Montreal area, you can pick up your order directly at our warehouse on the following business day. Please be sure to have a valid ID and credit card of the payee when you pick up your order.